Enterprise Rent-A-Car

Contacts

Address:
350 I Street, Arcata, CA 95521
Get directions

Website:
enterprise.com

Phone number:
+1 707-826-9090

Categories:
Establishment   Car rental  

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Reviews about Enterprise Rent-A-Car

• Robin Bogard

  Mar, 26 2018
  ★ ☆ ☆ ☆ ☆
  Booked my car reservations six weeks in advance. We arrived at the airport and called the Enterprise Office. Waited for 20 minutes to get picked up. We rode the shuttle to the office for another 20 minutes. I've now been at their office waiting for "my" car for an hour and it's STILL NOT HERE! I'm incredulous and deeply disappointed. Should have paid another $25 and got a car at the Arcata airport. Never again with these folks at this location.
  
  UPDATE: The young woman at the counter (Anna) was exceptionally kind and professional. Clearly the ongoing delays were not her fault. Although she tried her very best, she was unable to overcome what appeared to be the lack of support staff. When I returned my car for days later, she warmly apologized again, having remembered me from the initial check out the car. While I sincerely appreciated her professionalism and kindness, it is rather clear to me that this dealership has some administrative problems.

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